SERVPRO of Lane County - Core Values
I have never seen a local company so set on customer service. The Core Values put forth for this company stresses TAKING CARE OF THE CUSTOMER! In our daily work schedule, we put the customer first! Whether it is scheduling or going over our process with the customer, their concerns are always taken care of. Daily updates are communicated with each customer. If an issue arises, it is taken care of quickly and efficiently.
We are a part of this community. We take pride in helping when needed. We have a great partnership with our local schools FFA, FBLA and many more groups. We have a scholarship at our local Community College that has sent many in the Fire Science Program through college. We participate every year with the Toys for Tots as well as many independent charities to help at Christmas.
We love taking care of our customers and being part of our community!
We are proud to be SERVPRO of Lane County!
When You Should Prepare for a Storm (Pssst....it's BEFORE)
Making sure that your building is prepared before a storm event happens is the best way to minimize damage should such an event occur. Taking the time to make sure pre-storm inspections are completed will pay off in the long run.
- Take a close look at the exterior of the building. Cracks and gaps may develop over time and allow water to enter the structure and cause damage. A visual inspection can usually find these areas and taken care of.
- Check the seal around doors and windows. Gaps around doors and window may allow wind and rain to enter causing water damage to the interior of the structure.
- Check the foundation for areas that water may accumulate water and leak into the building causing structural damage to the foundation.
- Inspect Roofing. Checking the condition of the roof before and after a storm event. While maintenance personal may perform routine inspections having an roofing company maintain and repair should an important part of the structure.
- Test and maintain any backflow prevention valve and sump pump prior to any storm event may allow a backup of this system that can lead to overflows.
After a storm event passes make sure to inspect the entire building for damage. Maintaining your building before a storm event is the best way to minimize any damage that may occur.
Restaurant Fires are Preventable
Restaurant fires destroy more than property. Restaurants hold priceless memories of celebrations and firsts, meetings with important people, backgrounds for special announcements or the reliable spot to pick up favorite weekday takeout meals. With a fire, they all go up in smoke—literally. Restaurant fires can be devastating, not only to the owners and patrons, but to the employees as well. One call to SERVPRO of Lane County, and we will make your restaurant “Like it never even happened.”
Exhaust Systems and Ductwork
The vents and fans behind ovens and stoves accumulate a buildup of grease.
- Clean all areas daily.
- Twice a year, have a thorough hood cleaning by professionals.
- Clean grease traps monthly, quarterly, or yearly as mandated by the NFPA.
Gas leaks are the most catastrophic cause of restaurant fires because they cause an explosion.
- Be alert and detect the signs of a gas leak (gas smell, orange/yellow flames, extinguished pilot lights)
- Perform equipment inspections daily and replacement of worn-out equipment.
Heat from unsafe or poor wiring in switches, sockets, or plugs can spark flammable or combustible materials.
- Use only commercial equipment that is up-to-code.
- Update wiring that can handle a busy kitchen.
In the event of a fire in your restaurant, SERVPRO of Lane County is here to help 24 hours a day! 541-345-0115
Hidden Water Damage
You know the old saying “What you can’t see, can’t hurt you,” well I don’t think they were talking about possible leaks in your home. Residential water damages are not always obvious. Sometimes, leaks can go on for months without the slightest indication.
Luckily SERVPRO of Lane County has the right water detection equipment to help you determine what areas in your home may be affected.
Moisture Sensor-Used to detect moisture in carpets, baseboards and walls.
Moisture Meter-Used to determine the actual moisture contact of various materials. This also is the equipment that allows us to monitor the drying process.
Thermohygrometer-Used to measure temperature and relative humidity to calculate and create an environment most conductive to drying. When handling a contaminated loss (CAT 2 or 3), it is not only important to dry the structure, but to disinfect and often deodorize as well.
Ultra-Low-Volume (ULV) Fogger-Used to atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. It can also inject fungicides and disinfectants into wall cavities and other hard- to-reach areas that typical residential products and methods cannot reach.
Thermal Fogger-Used to dispense solvent- based products by creating a dense fog that consists of tiny particles of deodorant solution that attach to and neutralize odor causing bacteria.
Early detection and treatment of water damage is the key to promoting a healthy living space and getting your domain back.
If you think you may have water damage in your home and would like SERVPRO of Lane County to come out and check, call us 24/7 @ 541-345-0115
Highly Trained Staff
If you find yourself with a commercial fire or water loss on your hands, our trained technicians work very hard to restore any damage and protect your place of business from any further complications. Our technicians are highly trained and ready to mitigate the loss and meet every challenge with professionalism, reliability, compassion and respect.
Any kind of commercial loss presents unique and different challenges. Getting your business up and running is our focus and SERVPRO of Lane County has all the equipment to do just that. SERVPRO of Lane County has a large loss or "extreme team", so we can handle the jobs in Eugene, Springfield, or Florence, or we can travel to Alaska or Florida in a moments notice. What does that mean for you?
It means that at SERVPRO of Lane County there is no job to large or to small for us. Regardless of how big your property is or how large the scope of work, we are the ones that can handle it properly and professionally.
If you are in need of commercial property remediation or restoration, call SERVPRO of Lane County today! 541-345-0115
Common Types of Water Damage
Here are the common causes of commercial water damage:
In your commercial building, water damage is often caused by windows that are not properly sealed. This will allow moisture to seep in, this is a start to a lot of problems including mold. Checking your windows regularly is important as caulk can break down over time.
Broken pipes can happen for many reasons, such as changes in pressure, deteriorated water supply lines and sewer drains, and cold weather. Bulging walls, water stains on walls or floors, cracked or loose tiles, and musty smells are all signs of damaged pipes. Detecting leaky pipes is challenging and it usually requires some specialized water leak detection equipment. However, finding the problem and fixing it, will save you in the long run.
If gutters are not cleaned regularly, they can get clogged, causing water to leak into the property through the roof or the foundation. One of the most common signs of leaks in building foundations are puddles nearby or framing that has become wet. Poor drainage systems can also lead to water damage in your foundation.
A leaky roof can cause ceiling damage, mold and mildew issues, fire hazards, and will also compromise the structural integrity of your building. Exposure to heavy rain and snow can make your roof vulnerable to damage.
Water damage in your commercial building may prevent you from doing business but can also put the health and safety of your employees at risk. The moment you spot signs of commercial water damage, it is important to act immediately. Calling SERVPRO of Lane County is a great first step.
Commercial water damage restoration is often more complex than residential water damage restoration, and usually requires a more intensive approach. The size and structure of commercial buildings, the extent of damage, the varying uses of space, especially in multi-tenant buildings, and the number of occupants all affect the restoration process. Aside from these, there is usually always a time constraint for the job because business must continue as soon as possible.
While some water damage issues are inevitable, most problems can be prevented when the cause of water damage is found earlier.
HVAC systems work by heating or cooling the air through a series of ducts. Over time, these ducts wear out or get damaged, resulting in leaks. These systems can leak for a long time before signs of water damage show up. The HVAC system needs to be cleaned regularly and the excess water from the condensation reservoirs needs to be removed to prevent water damage.
Sewer water contains bacteria and other pathogens that cause illnesses and infections. If you see signs of sewage damage, such as gurgling sounds or water backing up out of the drain or toilet, you should call SERVPRO of Lane County immediately.
Other causes of water damage in commercial buildings are leaks in sprinkler systems. Signs of sprinkler leaks include wet surfaces like drywall and carpets, presence of mold and mildew, and standing water. Regularly inspect your sprinkler systems for leaks and moisture.
Do not hesitate to reach out to SERVPRO of Lane County for any commercial water issues you might have. 541-345-0115
What is YOUR Top Priority? - Fire Damage
When fire, smoke or soot damage puts the things that matter most on the line, you want the very best help on the line as well. That's why knowing that the easiest way to contact SERVPRO of Lane County is to call us direct @ 541-345-0115. We answer the phone at all hours and are ready to respond immediately.
You can also check out our before and after pictures on our website www.SERVPROlanecounty.com to see examples of the amazing work that your local SERVPRO of Lane County has done and to answer any questions you may have.
So whether you are responsible for 1,000 square feet or 100,000 - be ready for the worst with the very best! Contact SERVPRO of Lane County for any fire, water, biohazardous, mold, vandalism or board up needs you have! 541-345-0115
What is the Process - Water Damage Explained
Emergency Water Damage Process
Within one hour of the loss a SERVPRO of Lane County professional will contact you to arrange the appointment.
Within four hours of the loss notification a SERVPRO of Lane County professional will be onsite to start the mitigation process. It is very important that the professional responds quickly to reduce damage and saving money.
A trained professional will walk you through the job step by step, explaining the process and assessing the damage.
We will then start the pretesting process from the source of the water loss and work outward.
Within eight business hours of our arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.
Cleaning and Restoration:
Our team of professionals will work neatly and answer all of your questions. They will be using state of the art techniques and equipment to make sure your property is taking care of.
Final Walk Through:
After the work has been completed, a final walk thru will be done to help ensure your satisfaction.
Fires Top Priority
Once your home is damaged by a fire, your top priority is getting your property cleaned and repaired. In many cases, this desire leads people to pursue DIY cleanup projects. If this were your planned method, you should reconsider this course of action. If the fire damage is of any consequence, many concerns need to be addressed. Can you do all of this yourself?
1. Water Removal: Standing water left behind the fire extinguishing efforts of the local fire department have several important ramifications. The resulting water damage can be furniture, electronics, clothing, drywall, ceilings, flooring, and more. Water removal must be done quickly. SERVPRO of Lane County utilizes water pumps, wet-vacs, high-velocity fans and dehumidifiers to extract the water and moisture quickly thereby mitigating the damage. Fire damage unfortunately, has collateral damage.
2. Smoke Damage: The smoke damage that results from a fire can be quite substantive. In fact, the smoke left behind can become embedded in your furniture, flooring, carpets, and walls. If left unaddressed, this smoke damage can remain in your property for years. Soot, another by-product of specific fires, needs special attention for proper clean up to avoid staining of walls and furniture. Effectively removing smoke necessitates the use of professional procedures and products that fire restoration specialists from SERVPRO of Lane County have in its arsenal.
3. Salvageable Goods: In many cases, homeowners who seek to complete the remediation process on their own will throw away items that are salvageable. Don't make this mistake. Instead, allow SERVPRO of Lane County to assist you with this aspect of the restoration process. We will assess, inspect and issue you a Contents Claim Inventory Service form--CCIS. This inventories affected household items and classifies them into non-salvageable, salvageable or questionable lists. Items can be containerized and cleaned at our facility by our IICRC-trained technicians.
4. Time Efficiency: If you attempt to complete the fire restoration process without professional assistance, the project will take a lot of time and probably lack positive results. However, hiring SERVPRO of Lane County to put your home back in a healthy condition after fire damage enables you to feel confident of the restoration. Consider the effort, equipment, and training involved in successfully restoring your home to its pre-fire condition.
While many things can be done to lessen the chance of your home becoming flood damaged prior to a flood, it can be entirely possible that you could find yourself in a situation that is not only unexpected but leaves you unprepared as well. Water is a leading cause of home damage and can be caused by many things, but most commonly:
- Heavy rains
- Burst/leaking pipes
- Sewer buildup
The most important thing to keep in mind is, safety, safety, safety! Securing safety for you, and your family, is of the utmost importance.
- Look for any structural damage that may have been caused by the flood. Water can compromise the walls of a home or building.
- Utilities should be turned off immediately, if they can be reached, to reduce the risk of electrical hazards or gas leaks. If you need assistance during this, contact your utility companies immediately.
- Flood waters are contaminated! Children and animals should be kept out of any stagnant water. Adults needing to enter should do so with rubber boots and gloves. After the safety situation is dealt with, it is time to properly take care of your home. Once you have stopped all water intrusions, you need to remove the water from your home. That is when you call SERVPRO of Lane County! Removing the water will differ depending on the situation and amount of water in your home. Extraction units can be used to remove the water out of your home. Once water gets to a more manageable level, our technicians will lay out the next step in drying your home.