Recent Posts

What is YOUR Top Priority? - Fire Damage

2/16/2021 (Permalink)

When fire, smoke or soot damage puts the things that matter most on the line, you want the very best help on the line as well.  That's why knowing that the easiest way to contact SERVPRO of Lane County is to call us direct @ 541-345-0115.  We answer the phone at all hours and are ready to respond immediately.  

You can also check out our before and after pictures on our website to see examples of the amazing work that your local SERVPRO of Lane County has done and to answer any questions you may have.  

So whether you are responsible for 1,000 square feet or 100,000 - be ready for the worst with the very best!  Contact SERVPRO of Lane County for any fire, water, biohazardous, mold, vandalism or board up needs you have!  541-345-0115

What is the Process - Water Damage Explained

2/9/2021 (Permalink)

Emergency Water Damage Process

One Hour:

Within one hour of the loss a SERVPRO of Lane County professional will contact you to arrange the appointment.

Four Hours:

Within four hours of the loss notification a SERVPRO of Lane County professional will be onsite to start the mitigation process. It is very important that the professional responds quickly to reduce damage and saving money.

Detailed Explanation:

A trained professional will walk you through the job step by step, explaining the process and assessing the damage.


We will then start the pretesting process from the source of the water loss and work outward.

Eight Hours:

Within eight business hours of our arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning and Restoration:

Our team of professionals will work neatly and answer all of your questions. They will be using state of the art techniques and equipment to make sure your property is taking care of.

Final Walk Through:

After the work has been completed, a final walk thru will be done to help ensure your satisfaction.

Fires Top Priority

2/5/2021 (Permalink)

Once your home is damaged by a fire, your top priority is getting your property cleaned and repaired. In many cases, this desire leads people to pursue DIY cleanup projects. If this were your planned method, you should reconsider this course of action. If the fire damage is of any consequence, many concerns need to be addressed. Can you do all of this yourself?

1. Water Removal: Standing water left behind the fire extinguishing efforts of the local fire department have several important ramifications. The resulting water damage can be furniture, electronics, clothing, drywall, ceilings, flooring, and more. Water removal must be done quickly. SERVPRO of Lane County utilizes water pumps, wet-vacs, high-velocity fans and dehumidifiers to extract the water and moisture quickly thereby mitigating the damage. Fire damage unfortunately, has collateral damage.

2. Smoke Damage: The smoke damage that results from a fire can be quite substantive. In fact, the smoke left behind can become embedded in your furniture, flooring, carpets, and walls. If left unaddressed, this smoke damage can remain in your property for years. Soot, another by-product of specific fires, needs special attention for proper clean up to avoid staining of walls and furniture. Effectively removing smoke necessitates the use of professional procedures and products that fire restoration specialists from SERVPRO of Lane County have in its arsenal.

3. Salvageable Goods: In many cases, homeowners who seek to complete the remediation process on their own will throw away items that are salvageable. Don't make this mistake. Instead, allow SERVPRO of Lane County to assist you with this aspect of the restoration process. We will assess, inspect and issue you a Contents Claim Inventory Service form--CCIS. This inventories affected household items and classifies them into non-salvageable, salvageable or questionable lists. Items can be containerized and cleaned at our facility by our IICRC-trained technicians.

4. Time Efficiency: If you attempt to complete the fire restoration process without professional assistance, the project will take a lot of time and probably lack positive results. However, hiring SERVPRO of Lane County to put your home back in a healthy condition after fire damage enables you to feel confident of the restoration. Consider the effort, equipment, and training involved in successfully restoring your home to its pre-fire condition.

Dirty Waters

2/2/2021 (Permalink)

While many things can be done to lessen the chance of your home becoming flood damaged prior to a flood, it can be entirely possible that you could find yourself in a situation that is not only unexpected but leaves you unprepared as well. Water is a leading cause of home damage and can be caused by many things, but most commonly:

  • Heavy rains
  • Burst/leaking pipes
  • Sewer buildup

The most important thing to keep in mind is, safety, safety, safety! Securing safety for you, and your family, is of the utmost importance.  

  1. Look for any structural damage that may have been caused by the flood. Water can compromise the walls of a home or building.
  2. Utilities should be turned off immediately, if they can be reached, to reduce the risk of electrical hazards or gas leaks. If you need assistance during this, contact your utility companies immediately.
  3. Flood waters are contaminated! Children and animals should be kept out of any stagnant water. Adults needing to enter should do so with rubber boots and gloves. After the safety situation is dealt with, it is time to properly take care of your home. Once you have stopped all water intrusions, you need to remove the water from your home. That is when you call SERVPRO of Lane County! Removing the water will differ depending on the situation and amount of water in your home. Extraction units can be used to remove the water out of your home. Once water gets to a more manageable level, our technicians will lay out the next step in drying your home.

When a Storm Event Happens

1/29/2021 (Permalink)

When your home or business experiences damage from a storm, you may realize that the cleanup will be different from normal repair work.  SERVPRO of Lane County is ready to help.  From damage location, mitigation and restoration to various repair needs, our trained professionals can have your property back to normal as soon as possible.  Here are a few things that you can expect to see during the process.

Different types of Damage:

A major storm can leave your home or business with many different types of damage.  Water can come from leaks in roof systems or flood areas and mold damage can appear if water is not cleaned quick enough. Winter storms can also cause problems when sharp drops in temperature cause pipes to freeze and burst.

Damage in Multiple Locations:

A storm can cause to damage to multiple location at the same time in your home or place of business.  Damage to the roof could be the cause of flooding in the basement.  For this reason if your property has been damaged by a storm it is important to inspect the entire property.

At SERVPRO of Lane County, our trained professionals are here 24/7/365 to help you navigate this process.  Call us today!  541-345-0115

Bursting Pipes

1/26/2021 (Permalink)

Owning a business can be difficult, but sudden water damage can make it even more so.  Water damage can hit your property in many ways and a burst pipe can spill hundreds of gallons of water into your business in a matter of minutes.  It is essential for you to get the water shut off as quickly as possible.  After turning off the water the next step should be to immediately call for professional help.  The sooner you get professional help onsite, the more likely it is for your business to be returned to a pre-damaged state.

When water suddenly pours into your business soaking through all of your contents it is important that all of that content is removed to ensure that everything that can be saved is saved and that the structure of your building is not compromised. 

We understand how valuable your time is and will work with you to get your doors back open as soon as possible.

The first task is to get all items that need to be removed packed up and out of the way. Then, we can take inventory of items that can not be saved are inventoried for your insurance claim.

Next, we need to get all the standing water out of your business and drying equipment set up as soon as possible.  Once wet materials are removed or dried out and the structure is dry we will return the property to you “Like it never even happened.”

Call SERVPRO of Lane County for any water damage or flooding!  541-345-0115

Don't do THIS after a fire!

1/22/2021 (Permalink)

Do not reenter your home, under any circumstances. Fires can cause structural damage, and until it is deemed safe by a professional you should not enter. Even if it does not look like there is extensive damage, you need to have it inspected before entering. Lingering smoke in the air, electrical circuit malfunction, and gas leaks are all common risks following a fire. To ensure your safety, get out and stay out. 

Do not try to clean up after a fire on your own. Do not try to wipe away smoke and soot damage from surfaces, this can cause greater damage to your home.  The residue left behind after a fire contains harmful toxins that can cause serious irritation to your eyes, nose, throat, and skin. Because soot is difficult to remove, you risk causing further fire damage by scratching surfaces and pushing soot deeper into materials. 

Safety comes first when dealing with fire damage!  Knowing what to do and knowing what not to do can help keep you and your family safe. Call SERVPRO of Lane County, we understand the need for you to feel safe and secure in your home, and we are here to help. We will walk you through every step of the fire restoration process!  Call us today 541-345-0115

Selecting the Right Type of Fire Extinguisher

1/19/2021 (Permalink)

One of the best safeguards against a residential or commercial fire is a well placed and fully charged fire extinguisher.  Keep in mind that different types of fires require different fire extinguishers to put them out.  The following facts can help you determine which is the right extinguisher for you.

Type- A

The first type of fire extinguisher is the “A” classification, this means that it is effective against ordinary fuels.  A typical house fire in a garbage can or debris pile uses this type.  A water-based extinguisher will usually only be rated for this type of fire.

Type- B

Oil-based fires fit into the class “B” type of extinguisher.  It is important to not use a water filled extinguisher on an oil fire, as it can cause the fire to spread while the flaming oil moves on top of the water.


Class “C” involves combustible fumes, those include fumes from gasoline or aerosols. Foam, carbon dioxide and power-based extinguishers are the most common types of extinguishers rated to deal with this type of fire.

Extinguishers rated to put out an electrical fire is also a “C” rated and is essential for putting out this type of fire.  Most foam and powder type of extinguishers can put out an electrical fire, this type of extinguisher will coat the burning material surface preventing oxygen from reaching the burning components.  If an electrical fire gets out of hand the area should be abandoned immediately.

Remember most small extinguishers are for single use only.  Larger extinguishers with a capacity gauge can be refilled and used multiple times. Many extinguishers are rated to be used on multiple types of fires, so be sure and choose the one that is right for your home or business.

If a fire does strike your business or home, remember that SERVPRO of Lane County is a 24/7 company that can help restore your property back to its original condition.  541-345-0115.

Protecting Your Business against a Storm

1/5/2021 (Permalink)

Making sure that your building is prepared before a storm event happens is the best way to minimize damage should such an event occur. Taking the time to make sure pre-storm inspections are completed will pay off in the long run. 

  1. Take a close look at the exterior of the building. Cracks and gaps may develop over time and allow water to enter the structure and cause damage. A visual inspection can usually find these areas and taken care of.
  2. Check the seal around doors and windows. Gaps around doors and window may allow wind and rain to enter causing water damage to the interior of the structure.
  3. Check the foundation for areas that water may accumulate water and leak into the building causing structural damage to the foundation.
  4. Inspect Roofing.  Checking the condition of the roof before and after a storm event. While maintenance personal may perform routine inspections having a roofing company maintain and repair should an important part of the structure.
  5. Test and maintain any backflow prevention valve and sump pump prior to any storm event may allow a backup of this system that can lead to overflows.

After a storm event passes make sure to inspect the entire building for damage.  Maintaining your building before a storm event is the best way to minimize any damage that may occur. 

If your property, commercial or residential, suffers from any type of storm damage, call SERVPRO of Lane County 541-345-0115

SERVPRO of Lane County is Dedicated

12/14/2020 (Permalink)

A commercial loss has different project needs than your average residential water loss, and we understand these distinct differences at SERVPRO of Lane County.  

We are lucky enough that our day-to-day staff has the ability to train for both commercial and residential losses, no matter the size or type of job.  We are also proud to be one of the very few SERVPRO franchises that has a Disaster Recovery Team that travels all over the United States, so if they are needed in Lane County, they will be in the Eugene/Springfield area within hours of the call.    

When it comes to commercial property loss, time is of the essence. If the property loss causes an interruption to business, that interruption could cost our commercial clients a considerable amount of revenue. This is why our top priority is getting our day-to-day staff onsite immediately, but also having our entire Large Loss Division following closely behind.

If your commercial property experiences a significant property loss caused by water, mold, biohazard or fire - you can trust that SERVPRO of Lane County is ready to respond quickly and efficiently so that you can get back to full operation as soon as possible.